Shipping & Returns
Shipping Information
Most UK-based orders are shipped directly from our warehouses within 24-48 hours for your convenience and maximum efficiency.
Your product should arrive within 3 - 7 Business Days.
All International (non-UK) orders incur a £25 shipping charge, are shipped using international mail, and may take 2-3 weeks to arrive.
Returns
We want you to be 100% satisfied with your purchase and we stand behind all of the products that we sell. If for any reason you are not completely satisfied, you can choose between a full refund (minus any shipping charges) or a replacement product.
Here are some important guidelines regarding our return policy:
All returns must be sent back within 14 days of purchase and must be in new condition and in their original packaging and shipping fees are the responsibility of the customer.
All returns require an authorisation, which can be obtained by emailing us at admin@smilenut.com
Please do not send back your product before you have received an authorisation.
Shipping Address for Returns:
Hootless - Attention ReturnsCity Address
132 – 134 Great Ancoats Street
Manchester
M4 6DE
UK